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Terms & conditions of using payment gateway
- If you are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are doing so with the consultation/approval of the card owner/account holder (if in case you are not the card holder/ account holder yourself).
- If the payment is not processed because of any reasons, then you are supposed to deposit cash in our Bank Account within next 24 hours, otherwise the respective booking will be cancelled. In such scenarios the booking/Reservation will be subject to availability.
- Due to loss of availability or technical error there could be a possibility that the booking might not go through while processing the payment through Credit/Debit card or Net banking account. During such circumstances our support team shall refund the full amount (the actual amount the said booking is processed for without deducting the applicable charges) within 24 working hours of the booking processed to the same Credit/Debit Card or Net banking account from which the booking is processed.
- If transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with front copy of your credit card by email to complete your transaction. If you failed to produce the said documents on time, then your transaction/Reservation will be cancelled with immediate effect (for more clarity on this, you can get in touch with your nearest RezLive.com office).
- Transaction processing charge will be borne by the user for using the payment Gateway.
- If the transaction has been cancelled by the user, processing charges will still apply to the Agent/card holder.
- As a standard process if the booking is not processed because of some technical error or cancelled by the user, then the refund will be initiated in same Credit card / Debit card or Net banking account through which the booking has been originally processed. (Refund handling charges will be applicable in case of cancellation of booking from agents end over and above the cancellation charges as specified in the booking)
- Payment Gateway is an additional Payment option available for the user and is not the only option for making Payments. You can contact your nearest RezLive.com office to make your reservation by paying cash or transferring funds via wire transfers.
- For more details please write to us at firstname.lastname@example.org
Cancellation and refund policy
- Each hotel/service provider has its own refund and cancellation policy, as a result of which we adhere to the same. Also, refunds will be done only through the Original Mode of Payment.
- Refund Policy and process:- The reservations which are applicable for refund as per the cancellation policy specified in each booking will be entitled for refund (if applicable) and will be refunded within 15 working days from the date of cancellation request after the deduction of payment gateway processing charges.
- Service of Hotel booking is confirmed as soon as payment is processed and we get the confirmation from respective hotel for booking made. RezLive.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Dispute and resolution policy
- In case of any dispute agent can reach to local office over the mail with the details. RezLive.com will try to provide amicable solution to both the parties subject to availability of the booking. RezLive.com Decision will be final in case of any Dispute.